Privacy Policy

Premium cleaning services at your fingertips
Privacy Policy

Effective Date: May 23, 2025

At FinisioCleans, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform to book professional cleaning services or interact with us in any way.

By accessing or using FinisioCleans, you agree to the terms outlined in this policy.

1. Information We Collect
a. Information You Provide Directly

When you:

  • Create an account
  • Book a cleaning service
  • Contact us through our support channels

You may provide:

  • Full name
  • Email address
  • Phone number
  • Address of service location
  • Booking details (date, time, service type)
  • Notes or special instructions
b. Information We Collect Automatically

We may collect:

  • Device type and browser information
  • IP address
  • Pages visited and time spent on our platform
  • Referral URLs and site interactions

This data is collected using cookies and similar technologies. You can manage cookie preferences in your browser settings.

2. How We Use Your Information
  • To provide and manage your bookings
  • To send confirmations, reminders, and updates
  • To match you with vetted cleaning professionals
  • To respond to inquiries and support requests
  • To improve our services and user experience
  • To comply with legal obligations

We do not use your data for unsolicited marketing or sell your information to third parties.

3. How We Share Your Information

Your personal data is shared only when necessary:

  • With Cleaners: Basic booking details are shared with the assigned cleaner.
  • With Service Providers: Trusted vendors (e.g., for hosting, analytics) may access data under strict confidentiality terms.
  • Legal Disclosures: We may share data if required by law or to protect our rights.
4. Data Storage and Security

We use appropriate safeguards to protect your data. However, no system is completely secure. Please use a strong password and protect your login credentials.

5. Payment Information

FinisioCleans does not process payments on the platform. All payments are made via direct bank transfer. Therefore, we do not collect or store banking or card information.

6. Data Retention

We retain your personal data only as long as needed to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

You may request deletion of your data, subject to applicable regulations.

7. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access your personal data
  • Request corrections
  • Request deletion
  • Object to or restrict processing
  • Request data portability

To exercise your rights, please contact us using the details below.

8. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If we become aware of such data, we will delete it.

9. Changes to This Privacy Policy

We may update this policy periodically. Changes will be reflected by the “Effective Date” above. Please review this page regularly.

10. Contact Us

If you have questions or concerns about this policy or your personal data, please contact us:

FinisioCleans
Our Location: La Louise, Mahe – Seychelles
Phone: +248 2588015
Hours: Mon–Sat: 8am – 6pm
Email: info@finisiocleaning.com